We have a second group of Pharmacy Dispensing Technicians that work in the pharmacy area and are responsible for preparing, counting and labeling patient orders for the final pharmacist check. We have one group of Pharmacy Dispensing Technicians that do the data entry of prescriptions and work to resolve claim rejections. The Pharmacy Dispensing Technicians are broken out into 2 groups. I am currently the Supervisor of the Pharmacy Technicians at the pharmacy I work at. Do you work as a Pharmacy Fulfillment Technician or a Pharmacy Dispensing Technician? What are the differences in these two roles? We provide services that retail pharmacies cannot always provide such as: assisting physician offices with filling out prior authorization forms, the ability to Facetime with a pharmacist before starting treatment, and having a pharmacist or a nurse available 24 hours a day 7 days a week.Ĥ. We understand that specialty medications are often life sustaining medications, so we have protocols for these high touch medications. OptumRX provides specialty medications to patients, which involves us providing a high level of service to both patients and physicians. We speak with the patients before every refill and they provide updates on their therapy. Working at OptumRX, a UnitedHealth Group Business, Pharmacy Technicians have more detailed and personal interaction with patients. Most retail pharmacies do not provide specialty medications to patients so there is not a heightened sense of urgency for a fast resolution when problems arise. The patient simply comes to pick up their medication and (if there are no questions) leaves. The patient’s physician will usually call in medications or patients will call in automated refills, so verbal communication from patients is very limited. Working in a retail setting, the interaction between the technician and the patient is typically brief and informal. Working in a retail setting is completely different than working for UnitedHealth Group. How is being a Pharmacy Technician at UnitedHealth Group different than working in a retail environment? I believe the most important qualities for a Pharmacy Technician to have are very strong attention to detail, the ability to multitask, strong math skills, be coachable, and be a great team player.ģ. What’s are most important qualities for a Pharmacy Technician to have? I wanted to help people like they helped that patient, so I changed positions and was hired to work in the pharmacy full time.Ģ. She was coming from her oncologist’s office with news that her cancer was in remission. She was an oncology patient who had come into the pharmacy to thank the staff for saving her life. While I was in the pharmacy, I witnessed an interaction between a patient and the staff that truly inspired me. I worked in the pharmacy with the staff after training to make sure they were comfortable navigating the system and was amazed at the work they did every day. I was scheduled to teach the pharmacy staff the new system. The company upgraded their software system. Years ago, I worked as a customer service trainer for a local grocery store. Why did you choose a career as a Pharmacy Technician? Meet Kelly Benson, Pharmacy Technician Supervisor at UnitedHealth Group and learn more about career paths for Pharmacy Technicians at UnitedHealth Group.ġ. At UnitedHealth Group, they work in a fast-paced environment directly with patients entering and filling prescriptions and communicate with physician’s offices to provide personal and detailed service. Our Pharmacy Technicians aren’t just clerks and cashiers. A Pharmacy Technician career at UnitedHealth Group can be challenging, yet very rewarding at the same time.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |